Noise cancelling using Zoom. Aspire C24 all-in-one desktop.

HaydnP

I have a Aspire C24 all-in-one desktop. When using the Zoom app any music played is being suppressed while voices are heard as normal. I'm using the inbuilt Realtek speakers. Any ideas how to prevent noise suppression?

[Edited the thread to add model name to the title]

Joe9844

It's the AI noise cancellation.

They can be anywhere, such as inside the Acer Purified Voice app.

https://support.zspace.com/s/article/Acer-Purified-Voice-Console-How-to-Disable?language=en_US