my acer spin won't shut down. It just restarts. Any thoughts?

ScotLand29

my acer spin won't shut down. It just restarts. Any thoughts?

[Edited the thread to add issue detail]

Puraw

https://community.acer.com/en/discussion/701351/my-acer-spin-wont-shut-down

If this is Windows OS, disable Fast Startup and Hibernate in "Change what closing the lid does" and reset the Power Plan to factory defaults.

ScotLand29

Thank you, I'll give this a try

Puraw

https://community.acer.com/en/discussion/comment/1262141#Comment_1262141

If still these starting issue, reset BIOS with F9 in Bios and safe settings on exit, In Windows refresh the system with the Command Prompt opened as administrator and make sure you are online, paste this command: Dism.exe /online /cleanup-image /restorehealth and after that completes this command: SFC /scannow that will repair some system files, rerun SFC till you get "…did not find any integrity violations". You can also run System Restore in Windows, type "Restore Point" in the Search bar and click on "Create a restore Point", at the top click on "System Restore" and select a date. This only refreshes the registry with some settings, you won't lose any data, maybe the last Windows update. If you have that feature disabled, you won't have any restore points.

Axxo

Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot. 

3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed.
Recovery - 25

4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been
reset back to its factory default settings without removing your
personal files.

or

Hold and Press the Power button until it turns off first, wait about 5min and then reboot your Acer Spin. That should reset your Win-10 and boot your Acer Spin into its Win-10 Home properly. If it doesn’t? Then, use the Windows Installation USB and boot into that and use the "Troubleshoot" section, see this guide of what to do (as its too long to explain here) “Startup Repair to fix boot problems with Windows 10”   simple.

William_mk2

@ScotLand29

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

or

Try windows + r using keyboard
on run window - type systemreset

It will show you keep my files and remove everything
chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot  -  click on reset this pc
click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
It will reinstall windows. 

If the just remove my files is not working..

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.