Acer Nitro,Acer D501 docking station not working under windows

Johnny132
Johnny132 Member Posts: 89 Die Hard WiFi Icon
edited February 2024 in Nitro Gaming

I have an Acer Nitro with Windows 11, I also have an Acer D501 docking station and it doesn't work under Windows, I can't find drivers for it and the device manager shows code 28 "The drivers for this device are not installed". Thank you for your help

[Edited the thread to add model name to the title]

Answers

  • Johnny132
    Johnny132 Member Posts: 89 Die Hard WiFi Icon

    I tried to update, but this message appears and I don't know what to do with it

  • AlexBY
    AlexBY Member Posts: 1 New User
    edited April 4

    I have exactly the same issue with D-501 but laptops are different (Acer Spin, Asus vivo S) - after attempt to update firmware I got "Audio not workable"!

    I contacted local Acer support (after 10 months of usage and having 1 year warranty) and they replied: "it's too late, if it had been within 6 month, we would look at this now for free, otherwise send it to the seller to resolve your issue" … I have support 10 km in the same city!!! And the seller is about 250+ km and doesn't respond now!

    very "nice" support, I've asked about any help with soft to fix the Audio issue - "we don't share it"

    moreover, starting from Win 11 I started getting errors related to driver the firmware tool uses …

  • Johnny132
    Johnny132 Member Posts: 89 Die Hard WiFi Icon

    Unfortunately I no longer have the Acer laptop, it gave up the ghost after almost 24 months, I am currently using a new one from a different company.