Problem installing windows in Predator Helios Neo 16

After receiving my newly bought Acer Predator Helios Neo 16, I started off by installing windows 11 as it didn't had a preloaded installation of it out of the box.

However, this turned out to be a long issue than I thought. The windows installer couldn't detect ant disk drive whatsoever yet then an arch linux distro that I have laying around was able to detect it and install just fine.

I looked into the issue further and found out that I need to install the intel rapid storage technology driver, but then I ran into an issue where the driver file provided by Acer had the files names with "\" included which is forbidden to be used on file names thus unable to load the driver into the windows installer drive.

[Edited the thread to add model number to the title]

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William_mk2

@BaderA34

Turn off the computer.

Hold the left alt key and press f10 continuously while turning on the computer

Go to troublshoot - reset this pc - remove everything - fully clean the drive

Installation will be in progress if the internal recovery is not corrupted.

If the steps mentioned above not working..

Turn off the computer.

Hold the right alt key and press f10 continuously while turning on the computer

Go to troublshoot - reset this pc - remove everything - fully clean the drive

Installation will be in progress if the internal recovery is not corrupted.

William_mk2

@BaderA34

Inorder to do internal recovery, instead of trying alt + f10, right alt gr + f10 while turning on the computer you can also try the steps which are given below if you are able to boot the windows and load the windows operating system.

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

or

Try windows + r using keyboard
on run window - type systemreset

It will show you keep my files and remove everything
chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.
If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot - click on reset this pc
click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset
It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset
It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

Muhil

someone ban this gut AI dump always

Axxo

I suggest booting to BIOS with F2 and reset to factory defaults with the F9 key (in BIOS), save settings on exit. If that did not clear it, press Alt+F10 as soon as the logo appears and in WindowsRE OS blue Troubleshoot menu click on Reset this PC without losing my files.

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