How to fix the touchscreen on my Acer T272HUL

JoeyGB
JoeyGB Member Posts: 4 New User

Hi, my touchscreen no longer works on the monitor which is less than 1 year old. I have followed the previous advice to remove the cords, hold the power button for 40 secs and reinstall the cords. No fix.

Answers

  • billsey
    billsey ACE Posts: 31,621 Trailblazer

    Do you have the USB cord connected between the monitor and the computer? That's usually the culprit.

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  • JoeyGB
    JoeyGB Member Posts: 4 New User

    Thanks Billysey, yes I do although it plugs into a hub as my MacBook Air only offers USBC. However, it has worked before via a hub

    I've tried two hubs too, neither work

  • billsey
    billsey ACE Posts: 31,621 Trailblazer

    Maybe the cord has gone bad?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JoeyGB
    JoeyGB Member Posts: 4 New User

    The monitor is only 12 months old. Does it have any warranty?

  • Axxo
    Axxo Member, Ally Posts: 165

    Check whether the cable is connected at the back of the monitor, if yes than unplug all the wires that is connected to the monitor(including the power cable)than press and hold the power button for 30 seconds and check.

  • JoeyGB
    JoeyGB Member Posts: 4 New User

    Hello Axxo I did this and it didn't fix the issue

  • billsey
    billsey ACE Posts: 31,621 Trailblazer

    You should have at least a 1 year warranty, so contact Acer support.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.