My 2019 Predator PH315-52 Helios 300 doesn't seem to recognise HEVC codecs at all

I recently tried to stream my laptop to my TV using the host software Sunshine and client Moonlight, and after a wasted Saturday horsing around trying to get it setup I realised that I wasn't able to stream in H.265 (HEVC) at all; I was warned by moonlight that 'Your
Host PC doesn't support encoding HEVC'.

I did some further investigating and found that I cannot in fact play anything in HEVC format, this was even after purchasing Microsoft's HEVC Codecs from the store, and after reinstalling the third party HEVC Manufacturer Codecs which actually I can't seem to reinstall now. My GTX 1660Ti should definitely support HEVC, it's on this list: https://en.wikipedia.org/wiki/Nvidia_NVDEC

Any support or suggestions are welcome, I've exhausted my options and it seems like the only thing left for me to try is updating to Windows 11 which I really don't want to do.

Accepted answers

All comments

JackE

Are you using Acer OEM proprietary nVidia vga drivers from Acer downloads, not generic versions from nVidia downloads?

GordnBenit

https://community.acer.com/en/discussion/comment/1261375#Comment_1261375

Thanks for the support;

I have downloaded all the VGA drivers from the link you provided, and performed clean installation of the NVIDIA VGA drivers. This is what I'm seeing:

I'm still not having any luck running HEVC videos or trying to decode in HEVC unfortunately

JackE

> >I recently tried to stream my laptop to my TV> >Your Host PC doesn't support encoding HEVC'> >1660Ti should definitely support HEVC> >

While the GPU is capable of HEVC, the PC's external video out ports may not be able to handle it. Does the TV and software handle DisplayPort signals?

GordnBenit

https://community.acer.com/en/discussion/comment/1261482#Comment_1261482

I'm not sure what you're asking; yes I can physically connect my monitor to the display port adapter but it hasn't made any difference as of yet to running and encoding HEVC.