Network Drivers are gone and i can't use WiFi or Ethernet

Tanonting
Tanonting Member Posts: 1 New User
edited February 13 in Windows 11

Hello today when turned on my pc i noticed that my Ethernet connection was gone and i couldn't use WiFi either. i have tried to check device manager to try to find them but they are compleatly gone. please help me

Answers

  • billsey
    billsey ACE Posts: 31,672 Trailblazer

    What computer do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Which OS are you running on it? If you open Device Manager in Windows does it show any errors or warnings? Try turning on the show hidden devices option to see if they show up there, grayed out.

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  • Axxo
    Axxo Member, Ally Posts: 193

    In the search box on the taskbar, type device manager, and then select Device Manager from the list of results. Expand Network adapters, and locate the network adapter for your device. Select the network adapter, select Update driver >Search automatically for updated driver software, and then follow the instructions.

  • Rosie_02
    Rosie_02 Member Posts: 2 New User

    In “Device Manager” open the network adapters then do a right click on the Wi-Fi/ethernet driver you're trying to use. Click “Update driver.” Select “Browse my computer for driver software” then select “Let me pick from a list of available drivers on my computer.” Choose the network adapter driver then click on “Next.”

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @Tanonting

    Go to run by pressing windows + r - type ncpa.cpl

    check whether you are able to see wifi and ethernet driver

    If you are unable to see ethernet and wifi driver

    try windows + x - device manager

    network adapter

    check whether you are able to see ethernet and wifi driver

    If you are unable to find ethernet and wifi driver on device manager

    check other devices

    You might see ethernet and wifi driver below other devices

    If you are unable to see ethernet and wifi below other devices.

    You might have to do power drain test and bios defaults

    I am not sure whether you are using desktop or laptop

    If it is laptop, unplug all the cables, insert the pin on a small tiny hole on back of laptop for 1 min

    If you dont see a hole , unplug all the cables, press the power button for 1 min

    If it is a desktop, unplug all the cables, including the power cable, hold the power button for 1 min and plug the cables back. Press del continuously while starting the computer. It will go to bios. Press f9 - it will load bios defaults - press yes - press f10 and save the changes

    If it is a laptop, press f2 continuously while starting the computer. It will go to bios. Press f9 - it will load bios defaults - press yes - press f10 and save the changes

    Now load the windows and type ncpa.cpl on run

    It will show you the wifi and ethernet icon now.

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