How to undock the dockable pen in my Acer Travelmate Spin B3 laptop Model no. N20H1

CharlesMonet

Just bought it October last year, been trying it for months now but I still can't figure out how to undock the pen in Acer Travelmate Spin B3 laptop Model no. N20H1. I need help.

[Edited the thread to add model number to the title and to add issue detail]

billsey

Which Travelmate Spin B3 model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like TMB3xx-xxx-xxxx. Some don't have support for an active pen, and those only have a dummy cover instead of a pen dock.

billsey

So the model number is a B311R-31-A14PG, which doesn't have active pen support. The B311RN-xx models do. That port cover is just a dummy on your system, which is why it doesn't pull out.

billsey

Which Travelmate Spin B3 model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like TMB3xx-xxx-xxxx. Some don't have support for an active pen, and those only have a dummy cover instead of a pen dock.

CharlesMonet

This is what's in the back sticker.

[Edited the content to hide sensitive information]

billsey

So the model number is a B311R-31-A14PG, which doesn't have active pen support. The B311RN-xx models do. That port cover is just a dummy on your system, which is why it doesn't pull out.