Aspire 3 Spin14 internal speakers and Zoom speaker test

JimHar
JimHar Member Posts: 3 New User
in Swift and Spin Series

I am setting up a new Aspire 3 and everything is working OK so far, but when I open the Audio section of the Zoom app configuration and click on Test Speaker, I get no sound from the internal speakers.

The speakers work OK if I run the Zoom microphone test and play that back, or if I connect a Bluetooth speaker and run the Zoom speaker test through that, or if I play a YouTube video, or if I run the Zoom speaker test on another laptop's internal speakers.

I am mystified. Does anyone have an idea why this might be happening?

Best Answer

  • JimHar
    JimHar Member Posts: 3 New User
    Answer ✓

    Solved!

    I went to the Realtek Audio Console app and in the Speakers section I turned off Noise Cancellation.

    Now the speaker test works as expected.

Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    Does Zoom think you have external speaker or a headphone/headset connected? It might be using a different output than the system is set for.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JimHar
    JimHar Member Posts: 3 New User

    Good thought, but no.

    image.png

    Here the built-in speakers are selected. Normally if you click on Test speaker, it plays a little tune, but I get nothing. If I select a Bluetooth speaker, the tune plays through that. If I click on Test Mic, I can say something and when I click again it plays through the internal or the Bluetooth speaker, whichever is selected.

  • JimHar
    JimHar Member Posts: 3 New User
    Answer ✓

    Solved!

    I went to the Realtek Audio Console app and in the Speakers section I turned off Noise Cancellation.

    Now the speaker test works as expected.

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