Acer Aspire 7 A715-42G Random Restarts while doing browsing or gaming

Can someone help me with this problem, I bought this laptop three years ago and two months later it started to restart every time I browse the internet or play games, the problem began when the windows update automatically updated the bios from v1.08 to v1.10. I tried everything from downgrading the bios, reinstalling the operating system, reinstalling display drivers, scanned corrupt files. It’s been three years now and I am tired of this problem can someone please help me.

Specs

CPU: Ryzen 5 5500U

GPU: Nvidia GeForce RTX 3050

Ram: 8GB 3200 Mhz

Storage: 512GB M.2

OS: Windows 11 Home Single Language Version 23H2

BIOS 1.08 Insyde

Accepted answers

All comments

KJN9000000

I’m sorry to hear that your Acer Aspire 7 A715-42G is having random restarts. This could be caused by various factors, such as overheating, faulty drivers, corrupted system files, or hardware issues. Here are some possible solutions that you can try:

Check the temperature of your laptop and make sure it is not overheating. You can use a software like HWMonitor to monitor the CPU and GPU temperatures. If they are too high, you may need to clean the fan, apply new thermal paste, or use a cooling pad.
Update your drivers, especially the graphics card driver. You can download the latest drivers from the Acer support website or use a software like Driver Booster to scan and update your drivers automatically.
Run a system file check to repair any corrupted or missing system files. To do this, open the Command Prompt as administrator and type sfc /scannow and press Enter. Wait for the scan to complete and restart your laptop.
Perform a clean boot to troubleshoot any software conflicts. To do this, open the System Configuration utility (msconfig.exe) and go to the Services tab. Check the box that says “Hide all Microsoft services” and then click “Disable all”. Then go to the Startup tab and click “Open Task Manager”. Disable all the startup items and close the Task Manager. Click “OK” on the System Configuration window and restart your laptop. If the problem is resolved, you can enable the services and startup items one by one to find the culprit.
Test your hardware components, such as the RAM, hard drive, and battery. You can use a software like MemTest86 to check your RAM for errors, or CrystalDiskInfo to check your hard drive health. You can also run the built-in hardware diagnostics by pressing F2 during the boot process and selecting the component test option.
I hope these steps help you fix the random restarts issue. If none of them work, you may need to contact Acer support. The Acer Support number for the United States is 1 (866) 695-22371. You can also text them at 1-877-220-23212 or visit their website for more information.

JamesC1223

https://community.acer.com/en/discussion/comment/1258777#Comment_1258777

I already monitored the gpu temps by using HWI and i noticed that when the gpu reaches 50 degrees celsius the OS just stops working and restarts and sometimes it bluescreens showing the DCP watch dog violation, so the problem was not overheating i looked up the blue screen error and some sources say that it might be a hardware or driver issue so i proceed to check the driver information and the operating system says that the driver is running in a windows 10 home operating system even though i am using a windows 11 home.

so i went to the nvidia website and downloaded the latest driver installed it and it still crashes. I also did the sfc scan and the results shows no corrupt files. I tried using DDU uninstalling both the cpu and gpu drivers and reinstalling them and it did not change anything. I reinstalled windows 3 times and it did nothing. I still haven't tested the ram and storage i might update you back in a few days.