My Acer Aspire C22-1600 will not connect to the internet.

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crispyjc
crispyjc Member Posts: 3 New User
edited February 7 in All-In-One PCs

has worked well for 9 months then suddenly will not connect to internet. Have tried restart, computer has run a self diagnostic test, and I have reinstalled the router details but still no connection. Any suggestions please

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,788 Trailblazer
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    Hi @crispyjc does it happen via ethernet cable or just via Wi-Fi?
    If it is via Wi-Fi, do you see other networks?
    What version of Windows do you have?
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

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  • crispyjc
    crispyjc Member Posts: 3 New User
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    thanks for your response. No Ethernet cable just Wi-Fi. Only see my own network. Windows 11.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,788 Trailblazer
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    You mean you can see your network?
    If this is correct, do you try to log in and it gives some type of error?

    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • crispyjc
    crispyjc Member Posts: 3 New User
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    when I click on the internet icon I get a message saying “ computer not connected to the internet”

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,788 Trailblazer
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    Go to the control panel - troubleshooting - other troubleshooters - networks and internet - run

    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)