Model CP514-1H-R39X.experiencing WIFI drop out even though the wIFI logo shows as working

Petersmj
Petersmj Member Posts: 2 New User
edited February 5 in Swift and Spin Series

Hi Support

The above Chromebook has a Realtek wifi card and I am experiencing WIFI drop out even though the wIFI logo shows as working. No other phones or Computuers in the house on WIFI experience this issue and it never affected my Previous HP chromebook. I see there are several threads in the opast on this topic but no resolution.

Please advise if I need to return the Chromebook under warranty for replacement.

Regards

Mark xxxx

[Edited the thread to add issue detail]

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Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Does the WiFi work better when you move close to the router, then fall off quickly when you move away? If so it might be a simple as an antenna wire loose inside.

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