Aspire A715-51G Fingerprint Scanner requires uninstalling and reinstalling to work (for a day max)

mameen612
mameen612 Member Posts: 2 New User

Hi there, my laptop is less than 6 months old and this issue has been there for as long as I had it, I just did everything online there is to try and fix it but to no avail. I have Windows 11 (winver 23H2) (updated till the most recent available windows update for my location), and I keep uninstalling and reinstalling the fingerprint driver in order for it to work with windows hello for a day max and then it stops working again.
I already switched off the "Allow computer to turn off this device to save up power".
I tried both the Synaptics and the Elantech drivers.
What else can I do?

Answers

  • mameen612
    mameen612 Member Posts: 2 New User

    Somehow this error I keep seeing and finding on the events page of the driver. (Find screenshot)
    Here's the full text.

    "Device USB\VID_06CB&PID_0102\963bbc803687 had a problem starting.

    Driver Name: oem21.inf
    Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}
    Service: WUDFRd
    Lower Filters: WinUsb
    Upper Filters:
    Problem: 0x0
    Problem Status: 0xC00000E5"