Helios Neo 16 Windows login after sleep mode, been in sleep mode I can't login.

SternWhale

When I wake my laptop up after it's been in sleep mode I can't login. It say my pin is bad or corrupt and the only option it gives me is to reset the pin. I have not reset the pin. I restart the laptop and it works fine. This doesn't happen every time, about 50%.

[Edited the thread to add issue detail]

StevenGen

https://community.acer.com/en/discussion/699976/helios-neo-16-windows-login-after-sleep-mode

Try these steps and see if it resolves this problem, here are some steps you can try:

1. Reset Your PIN:

Sometimes, resetting your PIN can resolve issues. Make sure your computer is connected to the internet and follow these steps:

a) Press Windows key + R simultaneously.

b) Enter netplwiz in the Run window search box.

c) The User Accounts window will open.

d) Select the account you want to enable the password option for.

e) Check the option that indicates “Users must enter a username and password to use this computer.”

f) Click OK.

2. Update Display Drivers:

Outdated display drivers can cause various issues. Update your display driver from the PC or motherboard maker’s Support Downloads webpage for your exact model. While there, check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth, and all other drivers. Compare them with the version/date installed for that device in Device Manager (right-click the Start Menu).

3. Check Sleep Settings:

Go to Settings > Accounts > Sign-in options and ensure that the drop-down under “Require sign-in” says “Never”. If not, set it to that and reboot.

4. Create a New Balanced Power Plan:

Your current power plan might have settings that interfere with PIN functionality after sleep. Try creating a new balanced power plan and see if the issue persists.

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