Why is predator Sense on my PH16-71 so faulty? it won't control Mode, sometimes it can't control fan

btobachh
btobachh Member Posts: 16 Troubleshooter
edited February 24 in Predator Laptops

This is a 2023 laptop, I just got it 15 days ago and it works really well, except for Predator sense, it keeps unhooking from the system, sometimes it won't control Mode, sometimes it can't control fan speed, or lighting. I have reinstalled it like 5 times now.

About lighting, I've found that the AcerLightingService keeps stopping on it's own. You can manually start it again so you can regain access temporarily on lighting control, but it keeps stopping for no reason. I even tried to change that service properties to restar automatically every time it's stopped, but that's no fix.

I really hoped Acer would do something about this, it's not a deal breaker, but it's just so annoying to have to this everytime.

[Edited the thread to add issue detail]

Answers

  • KJN9000000
    KJN9000000 Member Posts: 398 Seasoned Practitioner WiFi Icon

    Allow only Security updates Disable all other updates in Windows 11/10, only push updates after they are at least 6 months old so they have time for the bugs to be worked out. Windows updates drivers in the background and may have installed one that is breaking functionality. Use only Drivers Provided by Acer for at least the first 2 years or based off functionality if it breaks revert to the previously used driver. Check your Start up applications and make sure the Predator Sense is set to auto start on star up. Disable all other non-essential applications to avoid slow start times. If non of this works file a warranty claim with Acer.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    Go to this link and download the latest Predator Sense version 4.1.635 update. Uninstall the older or corrupted version that's now on your machine. Then install or re-install the latest version.

    Jack E/NJ