Acer predator Helios 16 (2023) predator sense bugged & unable to switch modes !

Adi_qcer
Adi_qcer Member Posts: 8

Tinkerer

SO everything was working fine, up until yesterday, I tried to load up a game and tried to switch my mode from the balanced to performance/ turbo , the button didn't change colours and neither did the keys , it showed mode switched but it wasn't working , I opened the predator sense application , and it was frozen , there was no robo nothing , and it showed balanced and eco only , and showed on battery , when the laptop was already charging and above 90 percentage , then I tried to check CPU and GPU it showed no activity when they were working , then I went in to change my fan speed and keyboard lighting , it was blank and wasn't even working or switching , everything is highly bugged and frozen , then I tried uninstalling and reinstalling from the official site and it didn't fix the issue . I tried downloading old version and updated it to new , it was still the same , just frozen and bugged .. I uninstalled, I closed the process , I did all I could to fix , it just didn't work , now m so frustrated and I don't know what to do , please someone tell Acer to make a new and better application for managing this or just give me a fix , cause I'm on the edge right now and I need help !

Here is the screenshot of the problem -- https://prnt.sc/R7uMMxFrDPMN

Answers

  • KJN9000000
    KJN9000000 Member Posts: 398 Seasoned Practitioner WiFi Icon

    Windows may have installed a Faulty Driver in the background during an update. Try reinstalling GPU drivers from Acer regardless of any newer ones being available from Nvidia and or intel. Stick with Acers provided drivers at least for the first couple of years as Nvidia drivers can break things and so can Windows. Only allow Security updates in Windows and disable other updates until they have been out for at least 6 months at which time you can manually install them.