New laptop Acer Predator Triton 17x constantly Freezing !?Temperature is 50-75°

I bought a new laptop 3 days ago. Acer Predator Triton 17x. I am constantly experiencing small freezes every 20 seconds or so. This happens while I am watching Netflix (my screen constantly has small freezes, can't watch series without frustration) or when I am scrolling, browsing, it just freezes for a short while not responding. Its even freezing now while I am writting which makes it frustrating.

My predator sense temperature display is 50-75°. My CPU up to 75 on balance mode. I have my laptop on a laptop cooling pad stand, set on max cooling. My system temperature is around 45-50°. My GPU has nothing since I am just browsing and watching Netflix.

Running win 11.

Running BitDefender TotalSecurity antivirus (aldo I don't see why this would be of any importance)

Predator Sense is up to date.

*Could it be the Wi-Fi issue connection ? I tried on 2 different ones, same results.

**If the air flow is the issue how is it that the laptop design that is ment or expected to be placed on a flat surface needs to be placed on a stand with nothing blocking the vents under the laptop (even tho this laptop has vents on back side)

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MaestroM22

To add on. The cooling pad I am using is EWENT RGB Notebook Cooling stand EW1260.

I runned system memory check. It was all fine.

Muhil

@MaestroM22 is ur gpu idling when not gaming?

MaestroM22

https://community.acer.com/en/discussion/comment/1256506#Comment_1256506

Yes, it is displayed on Idle in Predator Sense, and not giving any temperature at all

Muhil

@MaestroM22 i think if u revert to the gpu drivers present in the support page your issue will be fixed

StevenGen

https://community.acer.com/en/discussion/699688/new-laptop-acer-predator-triton-17x-constantly-freezing

Make sure that you have all the windows updates done and that your OS is the Win-11 Version 23H2 OS built 22631.3085 or later and you installed the last bios for the Predator PTX17-71 version 1.07 and also you have all the Intel drivers up to date with the Intel® Driver & Support Assistant scan.

With the NVidia drivers, install GeForce Experience software as this is NVidia's scan software for any new drivers (latest NVidia Win-11 RTX4090 WHQL driver is the version 551.23) as this software will download the appropriate RTX gpu driver for your PTX17-71 laptop and also this software has the ultimate settings for over 1500 of the most popular games for your RTX gpu.

Note: make sure that when you install a new NVidia driver that you install the new driver with the Custom Installation option that does a Clean Install of the new driver and deletes all the previous NVidia drivers that could be causing your problems, so do that, as all the above has worked 100% for many years on my current Nitro laptop and other previous laptops and desktops without any crashes and/or freezes or image errors. Good luck and hope this helps you out.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

MaestroM22

https://community.acer.com/en/discussion/comment/1256676#Comment_1256676

Everything is up to date, I have GeForce Experience, I will try to reinstall it clean.

I did turn off my cooling pad my laptop stands on. And it seems while I watch Netflix I don't experience freezes. It might be that the cooling pad is blowing cool air directly into Predator vents located on the bottom and causing some issues. So I turned it off and will test it for couple of days just to be sure. I am running it turned off 1 day for now so I will check if this is causing the issue.

Muhil

@MaestroM22 what intel driver version are u using ?

Axxo

First of all, we need to determine whether it is a hardware or software issue.

Here are some of the steps to speed up your computer. It will help on the freezing issue.
Try windows + r - on the run window - type msconfig - click ok  click on servicescheck - hide all microsoft services click on disable allclick on startup disable all the startup items click on apply - ok - restart the computer. Loading process will be very fast now.
Note:
You can always enable the services and startup items later or set it to
normal startup from selective startup later on the General tab
Try windows + r - on the run window - type appwiz.cpl - click ok  it will show you the list of programsremove all the unwanted third party programs. Please don’t remove any drivers.  If you are not sure , please don’t remove it.
Try windows + r - on the run window type temp - click ok - it will show
you the bunch of files - try ctrl + a - select all files - press the
shift key and click on delete files
Try windows + r - on the run window type %temp% - click ok - It will show
you the bunch of files - try ctrl + a - select all files - press the
shift key and click on delete files
If you are not able to remove some files - click on skip and then click click on continue..

Try windows + r - on the run window - type cleanmgr - click okclick on all the boxes except recycle bin and thumnailDelete the items which are checked
Try windows x - on the menu - chose command prompt admin or power shell admin click on yes on the blue or black window type sfc /scannow It will be running till 100 %
Try to do a chrome reset open chromeclick on three dots on top right corner click on settingsScroll down - go to advancedclick on restore setting to defaultyou will see reset settings - cancelclick on reset settings Open chrome it will work faster now
If it is still not working then we have to do a refresh and reset
click on start - settings - update and security - recovery - reset this pc - get started
or
on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started
It will show you keep my files and remove everythingchose keep my files chose the account - type the password - click on local reinstall - click on reset It will be in progress.. login to computer and start using the computer. If it is still not working
click on start - settings - update and security - recovery - reset this pc - get started chose remove everything click on local reinstall - just remove my files - click on resetIt will be in progress
Note:
If you do refresh ( keep my files ) - all your personal files like
pictures, music , documents , videos will still be intact. Only the
applications will be lost
If you do reset (
remove everything ) - you are doing a factory default. It will become
like a day one computer. It will wipe out everything and take your
computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of
keyboard you can see the one on the left side of space bar and the other
on the right side of space bar. The alt key on the right side will be
looking like alt, alt gr or alt car. Turn off the computer. Hold the
alt key on the left and tap f10 continuously. It will go to repair
mode. It will show you chose an option, continue, troubleshoot. If it
is not going to repair mode, turn off the computer. Turn on the
computer. Hold the right alt key ( alt gr or alt car or alt ) and then
tap f10 continuously. It will go to chose an option continue and
troubleshoot..
It will show you chose an option, continue, troubleshootGo to troubleshoot - click on reset this pcclick
on keep my files ( only applications will be lost ) chose your
account and type your password - click on local reinstall - click on
resetIt will be in progress
If the keep my files option is not working
Go to troubleshoot - click on reset this pc – click on remove everything
– click on local reinstall – just remove my files – click on reset It will reinstall windows.
If the just remove my files is not working..
Go to troubleshoot - click on reset this pc – click on remove everything
– click on local reinstall – Fully clean the drive – click on reset It will reinstall windows.
Note:
You can also go to chose an option , continue , troubleshoot by holding
the alt key + tapping f10 or alt gr + tapping f10 on the keyboard
while turning on the computer. Once you see the troubleshoot option,
you can stop tapping the f10 and stop holding the alt key. Then you
can try the keep my files and remove everything ( just remove by files
and fully clean the drive ) by following the steps which was mentioned
above.

After doing the factory reset, computer will work fine.

If you are still facing the same issue after the factory reset then it might be a hardware issue.