CB515 with wifi6e cannot connect to 6ghz I get error in configuring the network.

MattJ

My new CB515 has Intel 6e adapter, which should support 6ghz. I have an SSID only broadcasting on 6ghz, but the CB515 will not connect. I get error in configuring the network. If I enable 5 GHz, it will connect. So must have to do with support for WPA3.

How can I get this fixed? If not, I may just return the product.

[Edited the thread to add issue detail]

StevenGen

https://community.acer.com/en/discussion/699684/cb515-with-wifi6e-cannot-connect-to-6ghz

Have a look at this Intel guide on WLAN 6E: How to Enable Wi-Fi 6E/ 6GHz Band Using Intel® Wi-Fi 6E (Gig+) products

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MattJ

I like the response, but that article is geared more towards Windows and I have a Chromebook. Part of the article states the manufacturer might have it disabled, which I can believe. This is Acer and it is difficult to get them on a support call. I will keep trying.

billsey

Which CB515 model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like CB515-xxx-xxxx. Which WLAN card is installed in it? I think it likely it's an AX211 but they often source from multiple vendors.