Acer Aspire A315-58 62C4 Mouse Pad not working after installing Window 10 64bit

skilltechd
skilltechd Member Posts: 1 New User

I downgraded my Acer Aspire A315-58 from Windows 11 to win10. everything works except the mouse pad. all drivers installed. please help how I can solve this problem,

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,444 Trailblazer

    Hi,

    Go to BIOS screen and move to Main tab, check whether it's on I2C for Touchpad, if not, switch to I2C and reboot see whether it fixes the problem.

  • OHello! Are there any problem drivers in the device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    Hi @skilltechd try installing the touchpad driver from the download page and select the correct device model::

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)