My Acer e5-573, experiencing some issues with its startup process after clicking the power button

smokie
smokie Member Posts: 2 New User
edited February 5 in Aspire Laptops

My PC may be experiencing some issues with its startup process after clicking the power button

[Edited the thread to add model number to the title and to add issue detail]

Answers

  • LlamaGamer360
    LlamaGamer360 Member Posts: 1 New User
    edited January 25

    You are going to give us more details about whats going on. what is it doing? what model do you have? does it have power?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    Hi @smokie please indicate the exact model of the computer and the version of Windows installed.
    Can you also give more details about the problem?


    All the best.

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  • smokie
    smokie Member Posts: 2 New User

    My Acer e5-573 computer, Windows 10 Pro, version 22H2 installed 1/‎26/‎2024,

    when I switch the power on button it lights up only on the CPU but on the screen, it doesn't display anything even the Acer logo but the CPU keeps roaring until I try to turn it off and on several times, then luckily it turns on well and I start using it, but if I shutdown or it just goes to sleep, I start again experiencing the problem attempting to turn it on for a long time.

  • The same problem occurs when disabling fast startup in the power options and what is the bios version?

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  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,313 Trailblazer

    The problem may be the graphics card, but to verify it you would have to connect an external monitor or TV and see if the problem occurs.


    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)