Acer Swift SFG14-71T (Bugs) Very Slow Performance WHen the laptop boot without Charger.

airlanggasyarif
airlanggasyarif Member Posts: 2 New User
edited January 23 in Swift and Spin Series

Im using Acer Swift SFG14-71T Intel Core i7-13700H, using latast BIOS v.1.06

It run normal when using CHarger, or i boot the laptop with charger first.

the problem is happened IF i start the laptop without charger the performance is very slow. i hope Acer fix this issue as soon as possible

[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Depending on how you have your power options set, the system will slow things down if the battery is too low. Is there any chance this is what you are seeing?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • airlanggasyarif
    airlanggasyarif Member Posts: 2 New User

    the problem is not happened in Windows 11, only in Windows 10. after i do several testing. the culprit might be AcerSense app or other acer app.

  • Puraw
    Puraw ACE, Member Posts: 13,549 Trailblazer

    You should not downgrade a Windows11 machine as all drivers are for Windows 11 OS including BIOS version 1.07. If you insist running Window10 and suspect AcerSense is causing the slow down: Disable or set to manual start Acer Care/Sense/Acer Agent services in Windows Services and see if that helps. If still the same, boot to Safe Mode and see if your performance improves with non-Windows drivers disabled. I recommend reinstalling Windows11.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Ah, I didn't realize you had downgraded to Windows 10. As Puraw said, Windows 10 is not supported on this model, so you are lucky you don't have more issues with it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 860

    I am really sorry for the inconvenience..  Let us do the basic steps first.

    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a
    tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a
    long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold
    the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30
    minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup
    with yes or no. Press enter. Computer will restart and it will load into windows.  

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check
    it ( as long as the battery is not drained out )  

    Try windows x go to device manager expand Battery right click on all the items below battery – uninstall 

    Restart the computer. It should work fine.