While upgarding from win 8.1 to win 10 the screen turned black. No Acer logo , but power light is on

mitchie
mitchie Member Posts: 2 New User
edited January 22 in Aspire Laptops

HELP, I TRIED UPGRADING MY ACER LAPTOP FROM WINDOWS 8.1 TO WINDOWS 10 AND DURING THE DOWNLOAD, THE SCREEN TURNED BLACK AND NOT EVEN THE ACER LOGO I SHOWING BUT THERE'S BLUE LIGHT WHICH INDICATES THE LAPTOP IS ON. What should I do please?

[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder

    @mitchie

    Does the laptop show anything when you try to press on the keyboard? Try to force turning the laptop off by holding the power button for 10 seconds.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • mitchie
    mitchie Member Posts: 2 New User

    @AhnEZ28

    @AnhEz28 I did that and it only should the blue light that indicates it's been turned on.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder

    @mitchie

    Then try the following: Unplug the adapter, and force turning off the laptop until the blue indicator has turned off. Then hold the power button for 15 seconds for the power reset.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!