Acer Extensa 215-54 Flashing screen how I can get this fixed?

Davidwh63
Davidwh63 Member Posts: 4 New User
edited January 18 in TravelMate and Extensa

I have an Acer Extensa 215-54 that I bought new in June 2023.

The screen is persistently flashing.

It has been returned to the factory two times for repairs and it still has the problem.

Can anyone tell me how I can get this fixed?

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    How does the issue present itself? Does moving the screen open and closed make any difference? Does the flashing only occur with certain apps or at any time? Does it matter if the laptop is cold or hot?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Davidwh63
    Davidwh63 Member Posts: 4 New User

    https://youtube.com/shorts/QE5jRC9bHho?si=2eG55aYTq6l2RHAm

    Hi Billsey

    See the video for how the issue presents.

    The flashing happens at any time.

    Moving the screen doesn´t make any difference.

    It's a new laptop, it doesn´t really get hot.

    Cheers

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    OK, that looks like there is something like adaptive brightness acting up. Which OS are you running? What version of the Intel video drivers is installed?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Davidwh63
    Davidwh63 Member Posts: 4 New User

    Device name Acer-pc
    Processor 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
    Installed RAM 8.00 GB (7.78 GB usable)

    System type 64-bit operating system, x64-based processor
    Edition Windows 11 Home
    Version 23H2
    Installed on ‎15/‎12/‎2023
    OS build 22631.3007
    Experience Windows Feature Experience Pack 1000.22681.1000.0

    INTEL R UHD

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    OK, which version of the Intel display adapter drivers are you running? Acer is at 30.0.101.1404 on their support page and Intel is at 31.0.101.5085 via their driver and support assistant.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Davidwh63
    Davidwh63 Member Posts: 4 New User

    Driver is Intel 31.0.101.5084

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    Just to verify if it's the drivers or not, try using DDU to uninstall the driver and go back to Acer's version. You can always upgrade back to what you have now if that doesn't make any difference.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.