Rgb keyboard not working after ram upgrade in Predator PHN16-71-73LT

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twiddybird
twiddybird Member Posts: 34 Troubleshooter
edited January 16 in Predator Laptops

I have read that you could upgrade to 64 gb of ram. well i tried and my rgb lights of the keyboard stop working. so i dropped down to 32gb of ram, same thing.  I went back to the original 16 and I got my rgb lights back on my keyboard.   I have also tried different brands of 32gb ram. crucial, g.skill ripjaw. and a couple others to no luck. But when I go back to the 16GB stock Samsung the lights start working again. I have updated the bios from the acer bios list. 1.13 or maybe its 1.31. i cant remember. i just know it was the latest. Any ideas?

[Edited the thread to add model number to the title and to add issue detail]

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,747 Trailblazer
    Answer ✓
    Options

    OHello! Can you provide the exact model of the computer? Example AN515-55. I don't think the RAM upgrade is related to the keyboard problem.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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Answers

  • Puraw
    Puraw ACE, Member Posts: 8,453 Trailblazer
    edited January 15
    Options

    You don't state any laptop model/number, but obvious deduction is that your motherboard does not use 64GB RAM and supports up to 16GB per DIMM slot. 😉

  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,747 Trailblazer
    Answer ✓
    Options

    OHello! Can you provide the exact model of the computer? Example AN515-55. I don't think the RAM upgrade is related to the keyboard problem.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • twiddybird
    twiddybird Member Posts: 34 Troubleshooter
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    im sorry, its: Predator PHN16-71-73LT laptop. i7 13700 16gb 1tb ssd

  • twiddybird
    twiddybird Member Posts: 34 Troubleshooter
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    im sure you have noticed im not sure what im doing with this posting thing.

    i have tried to upload all the specs. but thats not working for me.

  • twiddybird
    twiddybird Member Posts: 34 Troubleshooter
    Options

    Model: PHN16-71-73LT
    Part: NH.QMBAA.001

  • twiddybird
    twiddybird Member Posts: 34 Troubleshooter
    Options

    Built-in Devices

    Interfaces/Ports

    Headphone/Microphone Combo Port

    Yes

    USB Type-C

    Yes

    USB Type-C Detail

    USB Type-C port supporting: USB 3.2 Gen 2 (up to 10 Gbps), DisplayPort over USB-C, Thunderbolt 4, USB charging 5 V; 3 A, DC-in port 20 V; 65 W

    Number of USB 3.2 Gen 2 Type-C Ports

    2

    Number of USB 3.2 Gen 1 Type-A Ports

    1

    Number of USB 3.2 Gen 2 Type-A Ports

    2

    Display & Graphics

    Aspect Ratio

    16:10

    Screen Resolution

    2560 x 1600

    Screen Size

    16"

    Screen Mode

    WQXGA

    HDCP Supported

    Yes

    Touchscreen

    No

    Standard Refresh Rate

    165 Hz

    Graphics Controller Manufacturer

    NVIDIA®

    Graphics Controller Model

    GeForce RTX™ 4060

    Graphics Memory Capacity

    8 GB

    Graphics Memory Technology

    GDDR6

    Graphics Memory Accessibility

    Dedicated

    Display Screen Type

    LCD

    Display Screen Technology

    • In-plane Switching (IPS) Technology
    • ComfyView

    Backlight Technology

    LED

    GPU Boost Clock

    Up to 1585 MHz

    Maximum Graphics Power

    Up to 140 W

    Input Devices

    Keyboard

    Yes

    Pointing Device Type

    TouchPad

    Keyboard Backlight

    Yes

    TouchPad Features

    • Multi-touch Gesture
    • Microsoft Precision Touchpad Certification
    • Moisture Resistant

    Keyboard Localization

    English

    Numeric Pad

    Yes

    Memory

    Memory Card Reader

    No

    Total Installed System Memory

    16 GB

    Maximum Supported System Memory

    32 GB

    System Memory Technology

    DDR5 SDRAM

    Installed Slot Memory Configuration

    2 x 8GB

    Total Number of Memory Slots

    2

    Installed Slot Memory

    8 GB

    Miscellaneous

    Package Contents

    • Predator Helios Neo 16 PHN16-71-73LT Gaming Laptop
    • Lithium Ion Battery
    • AC Adapter

    Features

    DLSS 3.0 Technology

    Security Features

    • Firmware Trusted Platform Module (TPM) solution
    • Kensington lock slot
    • BIOS Passwords:
    • User
    • Supervisor
    • HDD
    Network & Communication

    Bluetooth

    Yes

    Wireless LAN

    Yes

    Wireless LAN Manufacturer

    Killer

    Wireless LAN Model

    Wi-Fi 6 AX 1650i

    Wireless LAN Standard

    IEEE 802.11 a/b/g/n/ac/ax

    Ethernet Technology

    Gigabit Ethernet

    Physical Characteristics

    Weight (Approximate)

    6.17 lb

    Height

    1.11"

    Width

    14.2"

    Depth

    11"

    Height (Front)

    1.05"

    Height (Rear)

    1.11"

    Product Color

    Steel Gray

    Color Family

    Gray

    Power Description

    Maximum Power Supply Wattage

    330 W

    Storage

    Optical Drive Type

    No

    Solid State Drive Interface

    PCIe NVMe

    Solid State Drive Configuration

    1 x 1TB

    Total Solid State Drive Capacity

    1 TB

    SSD Form Factor

    M.2

    Processor

    Cache

    30 MB

    Processor Speed

    2.10 GHz

    Processor Type

    Core™ i7

    Processor Model

    i7-13700HX

    Processor Core

    Hexadeca-core (16 Core™)

    Processor Manufacturer

    Intel®

    Maximum Turbo Speed

    5 GHz

    Processor Generation

    13th Gen

    Chipset

    Chipset Manufacturer

    Intel®

    Chipset Model

    HM770

    Operating System

    Operating System

    Windows 11 Home

    Operating System Architecture

    64-bit

    Operating System Platform

    Predator PHN16-71

    Model Number: PHN16-71Part Number: NH.QMBAA.001Find Another Model

    • Drivers and Downloads
    • Acer Answers
    • Acer Community
    • Product Details
    Battery Information

    Battery Chemistry

    Lithium Ion (Li-Ion)

    Number of Cells

    4-cell

    Battery Energy

    90 Wh

    Maximum Battery Run Time

    8

    Built-in Devices

    Speakers

    Yes

    Microphone

    Yes

    Finger Print Reader

    No

    Front Camera/Webcam

    Yes

    Front Camera/Webcam Video Resolution

    1280 x 720

    Number of Microphones

    2

    Interfaces/Ports

    HDMI

    Yes

    Network (RJ-45)

    Yes

    Number of HDMI Outputs

    1

    Total Number of USB Ports

    5

    Headphone/Microphone Combo Port

    Yes

    USB Type-C

    Yes

    USB Type-C Detail

    USB Type-C port supporting: USB 3.2 Gen 2 (up to 10 Gbps), DisplayPort over USB-C, Thunderbolt 4, USB charging 5 V; 3 A, DC-in port 20 V; 65 W

    Number of USB 3.2 Gen 2 Type-C Ports

    2

    Number of USB 3.2 Gen 1 Type-A Ports

    1

    Number of USB 3.2 Gen 2 Type-A Ports

    2

    Display & Graphics

    Aspect Ratio

    16:10

    Screen Resolution

    2560 x 1600

    Screen Size

    16"

    Screen Mode

    WQXGA

    HDCP Supported

    Yes

    Touchscreen

    No

    Standard Refresh Rate

    165 Hz

    Graphics Controller Manufacturer

    NVIDIA®

    Graphics Controller Model

    GeForce RTX™ 4060

    Graphics Memory Capacity

    8 GB

    Graphics Memory Technology

    GDDR6

    Graphics Memory Accessibility

    Dedicated

    Display Screen Type

    LCD

    Display Screen Technology

    • In-plane Switching (IPS) Technology
    • ComfyView

    Backlight Technology

    LED

    GPU Boost Clock

    Up to 1585 MHz

    Maximum Graphics Power

    Up to 140 W

    Input Devices

    Keyboard

    Yes

    Pointing Device Type

    TouchPad

    Keyboard Backlight

    Yes

    TouchPad Features

    • Multi-touch Gesture
    • Microsoft Precision Touchpad Certification
    • Moisture Resistant

    Keyboard Localization

    English

    Numeric Pad

    Yes

    Memory

    Memory Card Reader

    No

    Total Installed System Memory

    16 GB

    Maximum Supported System Memory

    32 GB

    System Memory Technology

    DDR5 SDRAM

    Installed Slot Memory Configuration

    2 x 8GB

    Total Number of Memory Slots

    2

    Installed Slot Memory

    8 GB

    Miscellaneous

    Package Contents

    • Predator Helios Neo 16 PHN16-71-73LT Gaming Laptop
    • Lithium Ion Battery
    • AC Adapter

    Features

    DLSS 3.0 Technology

    Security Features

    • Firmware Trusted Platform Module (TPM) solution
    • Kensington lock slot
    • BIOS Passwords:
    • User
    • Supervisor
    • HDD
    Network & Communication

    Bluetooth

    Yes

    Wireless LAN

    Yes

    Wireless LAN Manufacturer

    Killer

    Wireless LAN Model

    Wi-Fi 6 AX 1650i

    Wireless LAN Standard

    IEEE 802.11 a/b/g/n/ac/ax

    Ethernet Technology

    Gigabit Ethernet

    Physical Characteristics

    Weight (Approximate)

    6.17 lb

    Height

    1.11"

    Width

    14.2"

    Depth

    11"

    Height (Front)

    1.05"

    Height (Rear)

    1.11"

    Product Color

    Steel Gray

    Color Family

    Gray

    Power Description

    Maximum Power Supply Wattage

    330 W

    Storage

    Optical Drive Type

    No

    Solid State Drive Interface

    PCIe NVMe

    Solid State Drive Configuration

    1 x 1TB

    Total Solid State Drive Capacity

    1 TB

    SSD Form Factor

    M.2

    Processor

    Cache

    30 MB

    Processor Speed

    2.10 GHz

    Processor Type

    Core™ i7

    Processor Model

    i7-13700HX

    Processor Core

    Hexadeca-core (16 Core™)

    Processor Manufacturer

    Intel®

    Maximum Turbo Speed

    5 GHz

    Processor Generation

    13th Gen

    Chipset

    Chipset Manufacturer

    Intel®

    Chipset Model

    HM770

    Operating System

    Operating System

    Windows 11 Home

    Operating System Architecture

    64-bit

    Operating System Platform

    Windows

  • twiddybird
    twiddybird Member Posts: 34 Troubleshooter
    Options
    Predator PHN16-71

    Model Number: PHN16-71Part Number: NH.QMBAA.001Find Another Model

    • Drivers and Downloads
    • Acer Answers
    • Acer Community
    • Product Details
    Battery Information

    Battery Chemistry

    Lithium Ion (Li-Ion)

    Number of Cells

    4-cell

    Battery Energy

    90 Wh

    Maximum Battery Run Time

    8

    Built-in Devices

    Speakers

    Yes

    Microphone

    Yes

    Finger Print Reader

    No

    Front Camera/Webcam

    Yes

    Front Camera/Webcam Video Resolution

    1280 x 720

    Number of Microphones

    2

    Interfaces/Ports

    HDMI

    Yes

    Network (RJ-45)

    Yes

    Number of HDMI Outputs

    1

    Total Number of USB Ports

    5

    Headphone/Microphone Combo Port

    Yes

    USB Type-C

    Yes

    USB Type-C Detail

    USB Type-C port supporting: USB 3.2 Gen 2 (up to 10 Gbps), DisplayPort over USB-C, Thunderbolt 4, USB charging 5 V; 3 A, DC-in port 20 V; 65 W

    Number of USB 3.2 Gen 2 Type-C Ports

    2

    Number of USB 3.2 Gen 1 Type-A Ports

    1

    Number of USB 3.2 Gen 2 Type-A Ports

    2

    Display & Graphics

    Aspect Ratio

    16:10

    Screen Resolution

    2560 x 1600

    Screen Size

    16"

    Screen Mode

    WQXGA

    HDCP Supported

    Yes

    Touchscreen

    No

    Standard Refresh Rate

    165 Hz

    Graphics Controller Manufacturer

    NVIDIA®

    Graphics Controller Model

    GeForce RTX™ 4060

    Graphics Memory Capacity

    8 GB

    Graphics Memory Technology

    GDDR6

    Graphics Memory Accessibility

    Dedicated

    Display Screen Type

    LCD

    Display Screen Technology

    • In-plane Switching (IPS) Technology
    • ComfyView

    Backlight Technology

    LED

    GPU Boost Clock

    Up to 1585 MHz

    Maximum Graphics Power

    Up to 140 W

    Input Devices

    Keyboard

    Yes

    Pointing Device Type

    TouchPad

    Keyboard Backlight

    Yes

    TouchPad Features

    • Multi-touch Gesture
    • Microsoft Precision Touchpad Certification
    • Moisture Resistant

    Keyboard Localization

    English

    Numeric Pad

    Yes

    Memory

    Memory Card Reader

    No

    Total Installed System Memory

    16 GB

    Maximum Supported System Memory

    32 GB

    System Memory Technology

    DDR5 SDRAM

    Installed Slot Memory Configuration

    2 x 8GB

    Total Number of Memory Slots

    2

    Installed Slot Memory

    8 GB

    Miscellaneous

    Package Contents

    • Predator Helios Neo 16 PHN16-71-73LT Gaming Laptop
    • Lithium Ion Battery
    • AC Adapter

    Features

    DLSS 3.0 Technology

    Security Features

    • Firmware Trusted Platform Module (TPM) solution
    • Kensington lock slot
    • BIOS Passwords:
    • User
    • Supervisor
    • HDD
    Network & Communication

    Bluetooth

    Yes

    Wireless LAN

    Yes

    Wireless LAN Manufacturer

    Killer

    Wireless LAN Model

    Wi-Fi 6 AX 1650i

    Wireless LAN Standard

    IEEE 802.11 a/b/g/n/ac/ax

    Ethernet Technology

    Gigabit Ethernet

    Physical Characteristics

    Weight (Approximate)

    6.17 lb

    Height

    1.11"

    Width

    14.2"

    Depth

    11"

    Height (Front)

    1.05"

    Height (Rear)

    1.11"

    Product Color

    Steel Gray

    Color Family

    Gray

    Power Description

    Maximum Power Supply Wattage

    330 W

    Storage

    Optical Drive Type

    No

    Solid State Drive Interface

    PCIe NVMe

    Solid State Drive Configuration

    1 x 1TB

    Total Solid State Drive Capacity

    1 TB

    SSD Form Factor

    M.2

    Processor

    Cache

    30 MB

    Processor Speed

    2.10 GHz

    Processor Type

    Core™ i7

    Processor Model

    i7-13700HX

    Processor Core

    Hexadeca-core (16 Core™)

    Processor Manufacturer

    Intel®

    Maximum Turbo Speed

    5 GHz

    Processor Generation

    13th Gen

    Chipset

    Chipset Manufacturer

    Intel®

    Chipset Model

    HM770

    Operating System

    Operating System

    Windows 11 Home

    Operating System Architecture

    64-bit

    Operating System Platform

    Windows

  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,747 Trailblazer
    Options

    Does the problem continue to occur? Did you disconnect any keyboard cables when trying to install more RAM?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)