Turn on TPM 2.0 for Acer TC-1760? How do I set the BIOS so it is enable for acer

haukur15sam
haukur15sam Member Posts: 1 New User

Good day.

I am having problem playing webm files in games, but not in VLC media player.

Problem is that the pc sometimes start playing webm files in games after some hours so I know that the pc can play them.

When I restart or shut down it stops playing webm files.

The store that sold me the PC told me to reinstall Windows 11 Home.

How do I enable TPM 2.0?

I have started the BIOS and put in:

TPM Support Enable. But when I try to reinstall Windows it says I don't have TPM 2.0.

How do I set the BIOS so it is enable for acer: AspireTC-1760?

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,487 Trailblazer
    edited January 14

    That is very unusual as the TC-1760 mainboard is a Socket LGA1700 and a H610 Chipset TPM 2.0 and 100% compatible Win-11 mainboard. Double check and make sure that you have the bios settings set like below in the Security section:

    If the above doesn't work then your bios is corrupted and it needs to be upgraded to the last bios version for the TC-1760 desktop Version R01-B1 - Update CRB version to CRB57, iRST version to 19.5.0.5676, GOP version to 17.0.1077, CSME version to 16.1.25.1932v3 and MCU to m_03_90672_00000025 - dated: 2023/04/25, so try that.

    Note: to construct a Win-11 Version 23H2 bootable USB you need to download the Win-11 23H2 ISO file and construct a bootable Win-11 23H2 installation USB with Rufus 4.3 and after you finish the bootable USB you need to put the unzipped file of the IRST (Intel® Rapid Storage Technology) Driver - Version 19.5.0.1037 onto the bootable USB, so that when you get to the Win-11 installation section of "Where do you want to install Windows>Load driver, you load this IRST driver first so that the installation recognizes the M.2 SSD boot drive, which is the drive that you should be installing Win-11 onto. Good luck and hope this helps you out.

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