Acer Spin 3 Active SP313-51N, support 5GHz band WiFI SSID not showing in the available network.?

leozan
leozan Member Posts: 3 New User
edited January 15 in Swift and Spin Series

I have issues connecting my Acer Spin 3 to wireless at 5 GHz.  The laptop was purchased in 2022. I have a router in my home using Huawei B530-936, which the router supports Dual Band but the SSID separately for each band. So I have 2 SSIDs in here, SSID for 2.4 GHz and SSID for 5 GHz wifi.

The problem is when I'm trying to connect to wifi it only appears 2.4 GHz. The 5GHz SSID does not appear. The 5Ghz SSID not showing in the available network.

I've already tried using another device, which is my desktop using mercusys adapter dual band AC650. I can connect it to 5GHz band wifi, and the SSID is showing in the available network. Of course, it can because I'm adding an external adapter. I am just curious, is the problem in my router or my device?

Im already too tried all the tutorials on YouTube to solve this problem, including updating the driver. But it's still the same, my expectation is after doing that step my 5GHz SSID will appear and I can use it.

The Questions:

it's my notebook which is an Acer Spin 3 SP313-51N can use 5GHz band wifi or not? The adapter is Killer WIFI6 AX1650i 160MHz 201NGW. I've already done some research, it's supposed to be support. But why I can't use it? the SSID for 5Ghz not showing. Please help me

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[Edited the thread to add issue detail]

Best Answer

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,549 Trailblazer
    edited January 13 Answer ✓
    https://community.acer.com/en/discussion/698683/acer-spin-3-active-sp313-51n-support-5ghz-band-wifi

    As you show above, the Intel Killer Wi-Fi 6 AX1650i has dual band, 2x2 Wi-Fi 6 module with full support for 160MHz channels (5GHz). I suspect that your router is not properly set up for Dual Band or there are (temporary) 5GHz issues with your ISP/server, Dual Band Wi-Fi is not available where we live in the Philippines (4G LTE-A pre-paid SIM).

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    What are the 802.11a/b/g and 802.11n/ac/ax properties set to. Try and put the preferred band back to the default as well. There's a chance the 5GHz SSID is just more than a page down in the list of seen networks also.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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