n-key rollover on nitro 5 AN515-58, The '2' key not registering. Its annoying while gaming

Hello everyone,

My laptop model is Nitro 5 AN515-58
As soon as I hit the keys; control, w and 2, it does not register the '2' key. This becomes quite annoying when gaming. I'd expect a better keyboard for a laptop I have paid 1200 euros for.

My 3 questions are then;
1 Can this be fixed, for example by updating software?
2 Do people have the same problem who have nitro 5.
3 Can this be fixed by replacing my keyboard with a better one from my laptop? Or do I really need an external keyboard, which I definitely don't want.

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

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JackE

Go to this link and test to see if the combination reliably registers or not, preferably with FireFox.

iiJelle

Thank you for your time and response, Jack.

No, it does not register either 2, w or control depending on what combination I hold in first.

Edit: I have gone to that link with FireFox

JackE

Same with Chrome?

iiJelle

Yes, same results with chrome

JackE

> > '2' key not registering > >

Does '2' key work reliably by itself in this test?

iiJelle

I couldn't post a picture in here sadly, so I have to describe it;

I can press any key with the '2' key, except for the key 'w' (I could press control, q, a, s, d, e and 2 all at once. But pressing the w key with 2 and control just doesn't work in any way shape or form. If I press control, w and 2 at the same time, 1 of the 3 does not work. For example; If I first press control and then w, the '2' key does not work. If I first press 2 and then w, the 'control' key does not work. If I press control and then 2, the 'w' key does not work. Other combinations, such as
-shift, w and 2 works

-control, w and 1 works

-control, q and 2 works. etc etc.

Only the combination of control w and 2 does not work, which I find very annoying, and therefore also essential when gaming.

I hope I have informed you sufficiently, because I understand that it is difficult to understand.
Thanks again for your time and effort

Edit: grammar mistakes

iiJelle

I tried to upload a photo here, but I think it didn't came through. Basically I tried showing you how I could press any key with control and 2; I could press control, 2, q, a, s, d and e at the same time, and they all registered. So I can press any key with the '2' key, except w. This just doesn't work in any way shape or form. If I press control, w and 2 at the same time, 1 of the 3 does not work. For example; If I first press control and then w, the '2' key does not work. If I first press 2 and then w, the 'control' key does not work. If I press control and then 2, the 'w' key does not work. Other combinations, such as;

-Shift, w and 2 works

-Control, w and 1 works.

-Control, q and 2 works. etc etc.

Only the combination of control, w and 2 does not work, which I find very annoying, and therefore also essential for gaming.

I hope I have informed you sufficiently, because I understand that it is difficult to understand.
Thanks again for your time and effort

JackE

> > Only the combination of control, w and 2 does not work > >

OK. If 'W' & '2' work OK independently, a m ic rosoft contributor suggested disabling the in-game overlay option in the nVidia Experience general settings tab. Then reboot. Not sure what effect it'll have on other game parts though. You'll just have to try it and see.

iiJelle

Unfortunately, it doesn't look like that solves my problem either.

My own ideas about this problem are that my keyboard is of poor quality and that there is an n-key rollover on that combination of keys. But of course I could also be wrong, because I'm certainly not an expert. What do you think?

JackE

Might be related to keyboard language/regional settings.

Search Windows start menu 'edit language'. Click 'edit language & keyboard options' near top of start menu. Click 'keyboard' under language. What keyboard options are available?

iiJelle

Sorry, I don't follow these steps exactly. I can't find 'keyboard' under the tab language.

Edit: But if I have to guess what you mean; I have my keyboard language on 'United states International'. And my system language in Dutch.

JackE

Search Windows start menu 'sticky keys' . Or maybe 'plakkerig sleutels' in Nederland? Does turning on sticky keys in order to press one key at a time work?

iiJelle

Well, I don't know, I think I can. Whenever I press control, the sticky key is turning off whenever I press 2. But it doesnt turn off when I press 'w' first, but that would close my tab. So I can't really know if control + w + 2 works with sticky keys. (Control + w is a shortcut for closing my browser).

(Using the website tool u gave me)

JackE

What happens with EDGE browser?

iiJelle

Quite the same, but either way I'd not prefer using sticky keys as a temporairly solution, since my control is essential for a specific type of movement in a game.

JackE

Press WIN+R. Enter 'msinfo32'. What is the Insyde BIOS version number in the right pane?

iiJelle

BIOS-versie/datum Insyde Corp. V2.10, 7-7-2023
SMBIOS-versie 3.3

JackE

I searched back through the Acer Nitro5 forums for this key combination issue. Other users have reported exactly the same experience as you for this series at this link. No resolution seems to have been posted yet.

I suspect this annoyance is due to the BIOS firmware. While the firmware developers might eventually address the issue, we Acer forum users have no way of telling when or even if this might happen.

A workaround may be possible by experimenting with Windows Keyboard Manager utility if you haven't done so already. It's part of Micr osoft's free Power Toys download & installation described in this link. I haven't experimented with the Keyboard Manager utility. So I can't be of much help in how it might be used to at least reduce the inconvenience. You'll just have to try. Sorry.

Commodore_1995#

VHave you tried updating the bios?

JackE

Seems to have the latest installed BIOS-versie/datum Insyde Corp. V2.10, 7-7-2023

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