A315-59 Touchpad not working, BIOS touchpad settings was changed ps2 and still nothing

Laptop: A315-59

Problem: Touchpad not working on laptop, but it did work when i bought the laptop.

Touchpad wasn't even used much, and laptop is bought recently.

What i tried to fix it: I changed in BIOS touchpad settings it was set to i2c i set it to ps2 and still nothing, i tried turning it on using Fn and F7 but turning of or on doesn't work, i installed the intel IO and it still doesn't work.

In device manager i got 2 "HID-compliant mouses" along with "PS/2 Compatible Mouse" that is hidden.

Tried finding some Touchpad driver and could not find any on the site of my product(i saw on internet that intel IO should be installed maybe thats it?)

Anyway its really annoying and i dont know how to fix it.

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Accepted answers

Commodore_1995#

V Have you tried updating the bios to the latest version?

All comments

Puraw

https://community.acer.com/en/discussion/698207/touchpad-not-working

BIOS Touchpad setting should be 12C HID, not PS/2, change that back in BIOS and save settings and exit.
In Device manager uninstall the 12C HID driver in Human Interface Devices and HID Compliant Mice drivers (the PS/2 mouse is hidden because the USB mouse is not plugged in). Make sure internet is working and just reboot, Windows will install MS Precision drivers for your Touchpad, don't install any drivers yourself.