Hacked! E5-515. Need help from Acer to find the tracker or malware that was planted by hacker.

shadowcat300 · January 5

My E5-515 was hacked yesterday. I know because at first it appeared the pointer was moving on its own, then a browser window opened, again, on its own. It then went to the website of a bank I no longer use. I closed it and it opened again. I closed it again and it opened again.

At that point, I took it offline and turned it off. I've changed my important passwords. (I'll follow up and see what minor accounts I might have.)

My question is this: can Acer support help find any and all trackers or other malware that could gave been planted by a hacker?

I don't feel safe even plugging in the machine.

It appears from the Acer website that since my machine is out of warrantee, that I cannot do live chat. There is a pay-per-service phone number, but I first wanted to ask whether that's worth doing, or should I just bring the machine to a profession locally.

I'm in rural West Virginia, so it could be a challenge.

Thanks in advance to the community!

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

shadowcat300 · January 6

P.S., It's hard to find my way around. E.g., I was going to see about changing my avatar, and the first thing I'm told i to click or hover over my username in the upper right hand corner. There's no such thing in such a place.