Acer Swift 3 SF314-512 issue with my touchpad?Tried uninstall and reinstall but same issue

Cyx
Cyx Member Posts: 1 New User
edited January 7 in Swift and Spin Series

I have the Acer Swift 3 → SF314-512 model, and I've been having issues with my touchpad.

hid-device-error-code.png
device-manager-page-with-problem-driver.png

I've tried countless times to re-install / update the driver and nothing works. It's been going on for the past 9 months and sometimes the touchpad works, but it lasts for about 2 days before going back to the same issue. I don't know what else to do at this point. I would love it if someone could help me with this.

[Edited the thread to add model name to the title]

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer

    OHello! Try updating your drivers and windows. Then try updating the bios. Let us know if the problem continues.

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  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Are you still in warranty? Acer used two different touchpads on those models, an Elantech and a Synaptics:

    image.png

    In the case where the issue is with the drivers being corrupted, you can fully remove them (when doing the uninstall there's usually a check box to remove the files) and then reboot to force a reinstall. If that doesn't work, check to see which type yours is then try the same thing, except no reboot and install using the drivers from Acer's support site.

    If drivers can't be fixed then the issue might just be hardware. First open the system up and verify the cable is connected well, likely best to reseat the connector several times in case it's been building up corrosion.

    image.png

    If that makes no change then the next step is to replace the touchpad itself. You can search on the part numbers from above to find a replacement… There are a couple of screws under the mylar that need to be removed:

    image.png

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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