My acer switch 3 keyboard not connecting,i cleaned the connection and restarted but same issue

Stickercat

It shows like im on computer mod but the keyboard does not work i cleaned the connection and restarted the pc couple of times none of it works

[Edited the thread to add issue detail]

billsey

Which Switch 3 model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like SW3xx-xxx-xxxx. Does it seem to snap fully into place when you line the magnets up?