Spin 14 Initial setup Wifi Issue I don't see how to turn on and can't proceed

Medic502
Medic502 Member Posts: 1 New User
edited December 2023 in Swift and Spin Series

This is a refurbished laptop received today... When going through steps during initial setup...

This screen... connect to a network... Wifi is turned off?

I don't see how to turn on and can't proceed... My wifi home network is working fine.

Is there an issue with wifi on this laptop? Tried to determine if there is a wifi switch... I don't see one.

Thanks, trying to setup for a Christmas present. 😕

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,687 Trailblazer

    What is your Spin 14 laptops exact model number (its written on a sticker on the back of your laptop) if its a current 2023 model number then its should be something like an Acer Aspire 5 Spin 14 A5SP14-51MTN-52Q1 Notebook or similar.

    These model laptops are operating on Win -11 as an oem OS, so you need to check the driver in Device Manager and what Wi-Fi/BT card your laptop has, the above laptop A5SP14-51MTN has an Intel® Wi-Fi 6E AX211 type Wi-Fi/BT card, and if this card is not connecting to your home modem (see Microsoft guide Connect to a Wi-Fi network in Windows) then you need to refresh the driver in Device Manager or install a new Wi-Fi and BT drivers which your laptop should have these drivers on its Acer Drivers and Manuals Support Page, its a very simple process to do and connect your laptop to the web and Bluetooth.

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    You might be in airplane mode. See the airplane symbol on the F9 key? Try switching modes with that. What happens when you select that drop down menu that currently says "Manually"?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.