Predator Helios 16 Can't find a Predator Docking Station?

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tiggertai
tiggertai Member Posts: 1 New User
edited December 2023 in Predator Laptops

For our Predator Helios 16 laptop: Can't find a docking station solution. We have an "Acer USB Type-C Gen 1 Dock" which works for hdmi (monitor), ethernet and usb devices, saving us unplugging them all to move the laptop. However, when the dock's usb is connected to the laptop we get a "weak charging" warning as the laptop always chooses to charge via usb (100w) over the power supply (the required 180w). I would have thought having the power supply plugged in would make it the choice. From what I understand "weak charging" isn't a good long term situation. Can't find a way to disable usb charging in Windows 11, and the dock has no settings. Is there a solution for this, or is a 180w gaming laptop not dock-compatible?

[Edited the thread to add model name to the title and add issue detail]