Acer VG240YM3BMIIPX dead after one month

SayaViet

Hey guys,
Purchased one month ago two monitors for my new config, on a French website during Black Friday. They have been working fine until now, and I was really happy with their performance.

Today, as usual, I plugged in my controller for a few games, and when I came back towards the front of my desk I noticed the main screen was displaying thin vertical and horizontal lines, almost like a grid. I swapped display ports, alim, etc, even disconnecting everything, it still displays the same.

I don't understand what happened. I have been doing the same stuff for a month, I don't overclock my (now very powerful) PC. Do you guys think it can be repaired / or know what happened ?

I've been using Acer monitors for 8 years now, never had an issue, and I'm super confused with what happened today.

Thanks in advance.

SayaViet

Some additional pictures.

Kavz

Hello, I'm also facing the same issue. did it get resolved for you?

William_mk2

@Kavz

It might be a cable issue..   Remove all the cables from monitor.   Press and hold the power button of monitor for 1 min.    Connect all the cables back.  Try to turn on the monitor.   Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 

Please remove the cable between monitor and computer.     Try to connect it back and check.    If possible try to use an alternative cable and check. 

If the problem persists try to use an alternative power cable and display cable and check.    Try to bypass the surge protector and connect the monitor directly to power outlet.    Try to connect monitor on a different power outlet or surge protector and check. 

On the monitor – use the control buttons.   There will be an option to reset monitor settings to default.    Try to reset the monitor and check.  

To isolate the issue, try to use the same monitor to a different computer and check  or  Try to use an alternative monitor on this computer and check.

William_mk2

@Kavz

If it is still not working..

If your device is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.