Frequent BSoD on MUX and screen blackout on discrete GPU only mode on ACER Nitro 5 AN515-58

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kugelbl1tz
kugelbl1tz Member Posts: 1 New User
edited December 2023 in Nitro Gaming

Just a month ago I bought this laptop and since the day I bought it, it gives BSoD, most frequently video_dxgkrnl_fatal_error.

As it comes with a discrete GPU only mode and when I turn this on, the screen goes black after a few minutes of usage.

But if I just disable the GPU from device manager, it works just fine, so it's surely a problem with my discrete GPU.

I contacted acer support, then they reinstalled windows, uninstalled and reinstalled graphics drives and also updated BIOS.

It worked fine after that for about 3-4 days, but the same problem keeps repeating.

As of I'm posting this my system is on latest version of windows with all the updates installed and latest drivers from nvidia.

Here are my system specs-

Acer Nitro 5 (AN515-58)

Core i7-12650H

nvidia GeForce RTX 3070ti.

[Edited the thread to add model name to the title]