2 tb ssds (SA100-1920gb) invalid SN? Therefore cannot contact tech support

absentia
absentia Member Posts: 3 New User
edited December 2023 in Aspire Laptops

I have several SA100-1920gb ssds. All of them have a S/N printed on the unit. None of them are found by the Acer warranty or tech support forms. One of these is failing, so I do need support. There is no SNID listed. The Acer SerialNumberDetectionTool.exe tool finds nothing other than my gigabyte motherboard.

I posted in the storage section of the forum and no on replied. I've tried contacting Sales and no response on chat. Can anyone tell me how to reach Acer?

Answers

  • absentia
    absentia Member Posts: 3 New User

    I contacted acer at 866-695-2237. It turns out that the website warranty database has no information on SSDs at all. Clever Acer!