2 tb ssds (SA100-1920gb) invalid SN?None of the unit SNID is been found by Acer warranty team

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absentia
absentia Member Posts: 3 New User
edited December 2023 in Servers & Storage

I have several SA100-1920gb ssds. All of them have a S/N printed on the unit. None of them are found by the Acer warranty or tech support forms. One of these is failing, so I do need support. There is no SNID listed. The Acer SerialNumberDetectionTool.exe tool finds nothing other than my gigabyte motherboard.

Come on Acer, really? Maybe me want to shy away from any more of your products.

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 31,783 Trailblazer
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    Acer doesn't have SNIDs for peripherals in their databases, the detection tools and such are only for systems, not for components. What happens when you open a chat and ask about the SSDs?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.