Aspire 1 A115-31 Black screen. I have tried resetting the laptop but it is still the same

IS101
IS101 Member Posts: 2 New User
edited December 2023 in Aspire Laptops

Hi, I have an Acer Aspire 1 A115-31 Intel pentium and it is stuck on a black screen. I have tried resetting the laptop but it is still the same. Does anyone have any ideas on how to rectify this?

[Edited the thread to add model name and issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,013 Trailblazer

    When you start with everything turned off (you can long press the power button until the power indicator turns off) then press and release the power button to turn it on, do you see the Acer splash screen? If not then either the display is not working or the system isn't turning on. After trying to turn it on, can you hear the fan spinning? If you have a HDD you should also hear it spin up, if you have a SSD it'll be silent, of course.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • IS101
    IS101 Member Posts: 2 New User

    Hi, thanks for your reply. When I switch it on it just remains as a black screen with no noise at all. After speaking to my daughter she said she pressed the snooze button in error although I have followed online instructions to take it out of snooze but that is not doing anything at all.