Predator Helios Neo 16 Ram Slot 2 didn't boot, keyboard is light is on but screen just black.

Sahabudin
Sahabudin Member Posts: 1 Newbie
edited December 2023 in Predator Laptops
I just bought Predator Helios Neo 16, i5-13500hx 8gb ddr5 Ram. i am adding 1 more ram 8gb at the slot 2 but my laptop didn't boot, keyboard is light is on but screen just black. even i use only slot 2 still the same,.. seems like only slot 1 is slot is functioning. can anyone help?

[Edited the thread to add model name to the title and add issue detail]

Answers

  • Hi,

    Have you tried the original RAM in the second slot? Could you also please provide the details of both RAM sticks(model number, manufactiurer and brand name)

  • sectarian
    sectarian Member Posts: 2 New User

    I found this issue - just leave it on for a couple of minutes. It's doing something in the background.

    Mine reset a few times, but sat there looking like it wouldn't post for maybe a minute or two?

    After leaving it, it boots up fine and all RAM is correctly identified.