Nitro AN-515-54 shuts down due to overheat.after applying thermal paste issue happened for a month

Anko
Anko Member Posts: 3 New User
edited November 2023 in Nitro Gaming

Hi all!

My Acer Nitro 5 (AN-515-54) shuts down while playing games. Firs I noticed is a voltage drops to ~ 0.6. Then it repeats like 3-4 times and laptop just shuts down. After replacing a thermal paste the problem goes for approx 1 month. Then after 1 month the same thing happens again. If I use ThrottleStop (to reduce voltages, to reduce clock speed to approx 3.5 GHz) and keeping manually fans running at 5400 RPM the laptop works just fine with temperatures not exceed 85-90 degree. I know that laptops go high on temperatures while gaming but I can’t understand why the laptop doesn’t throttle by itself ? Is it a normal behavior for this laptops? I have an experience of using different laptops but they all used to throttle dropping clock speed or power (whatever) sucrifising performance to keep temperatures in normal range instead on run full power with temperature plunges up and shuts down.

[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,577 Pathfinder

    @Anko Here are my temps from my AN515-54. Make sure that the thermal paste is a high-quality one. I used PTM7950 which will last a longer time than thermal paste.

    Also, make sure that you have cleaned the fan and the vents for better airflow.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Anko
    Anko Member Posts: 3 New User
    edited November 2023

    @AnhEZ28 Thank you for a response. I don’t really know what is thermal paste was applied as maintenance was done in certified service center. Fans are clean as well.

    But my question was more related to CPU “heating management”. To make laptop “colder” I may use ThrottleStop for decreasing voltages and clock speed. But why this is never done by CPU itself ? Why CPU keep on running at 4 GHz even on temperature at approx 96 degree? Why throttling doesn’t take place and clock speed not being reduced to cool down ?

    And btw in Metro Exodus my CPU utilization at approx 20% and temperature is 94-95 with temperature in room 20 degree Celsius. I can’t imagine how it will perform with higher temperature.

    For how long your thermal paste lasts performing most effective?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,577 Pathfinder

    @Anko

    Try to reset the ThrottleStop undervolt setting. I have never tried that but I think it might affect the throttling issue.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Anko
    Anko Member Posts: 3 New User

    @AnhEZ28

    ThrottleStop is not involved in this issue since it happened only with “factory settings”. I’m able to run games only with ThrottleStop otherwise.

  • -Did you replaced thermal paste with good quality one ?

    -There are Vram chips covered with Pink paste. Did you trietried to replace it with normal paste? Pink paste doesn't die easily and it's different from other pastes

    -You also need to clean laptop fans and air vents

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566