Nitro AN515-55 Weird sleep mode thing it will suddenly go black, and into sleep mode.

Sooparch
Sooparch Member Posts: 2 New User
edited December 2023 in Nitro Gaming

when using my laptop, it will suddenly go black, and into sleep mode. It’s a weird sleep mode, however, as the only way to solve is to close and open the lid, and then this will repeat until I manage to have enough time between sleeps to hard turn off. Any way to solve this? It happens sometimes during the acer loading thing, before any third party software loads

[Edited the thread to add model name to the title and add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,644 Trailblazer

    What model and year laptop, what OS are you running, if Windows what version and build (original, upgraded or Clean installed) did you edit the Power Plan defaults, what Power Plan are you using, did you update BIOS, what are the error messages at the shut down time in Event Viewer and in Problem Reports-Reliability History?

  • VDo you use a watch or cell phone near the hall sensor?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Sooparch
    Sooparch Member Posts: 2 New User

    it’s a Nitro AN515-55. OS is a home version of 11, I’m not sure if it came with 11 and I’m not sure if I had to upgrade it. I’ve been using fro around a year and a half without issue. I don’t know about power plans, and I certainly didn’t willingly edit them. It’s been fine today so far but usually, after a while of shutdown, it does nothing for an hour. Thanks!

  • Can you provide the computer model and bios version?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)