Pls help. Aspire E1-731-4699 Lost my password

JoCat_1456900
JoCat_1456900 Member Posts: 4 New User

lost my password and need to get in to reset it.

Thank you.

Jo

Answers

  • JoCat_1456900
    JoCat_1456900 Member Posts: 4 New User

    Thank you for whatever help. I want to use my laptop to watch movies on instead of buying a TV. This has a big screen. But I can’t find my password and I tried guessing it and then gave up. Thank you.


    Jo

  • OHello! Are you referring to the Windows password or the pin?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • JoCat_1456900
    JoCat_1456900 Member Posts: 4 New User

    hello Commodore? Idk how to answer post. Will try to send message. This is my Acer Laptop and I lost the password to unlock my Home Screen.

  • Puraw
    Puraw ACE, Member Posts: 12,970 Trailblazer
    edited November 2023

    If you have a Microsoft User Account, just logon to Microsoft Support online and click on forgot my password and reset your password online. If you have a local User Account just leave the password bar blank and press Enter on the bottom right and the start button will appear, click on that and you will see "Forgot your password" with options to enter pin or password hints. If nothing helps you have to add a new User (account) in Windows with the Windows Recovery flash drive, if you don't have a Windows Recovery flash drive you can make that on another Windows PC (same version), Google how to do it or browse this forum for recent topics with Windows Recovery drive (not the drives used to install windows but the flash drive to repair windows).

  • JoCat_1456900
    JoCat_1456900 Member Posts: 4 New User


    Thank you. Every time I go to start button on lower right it shuts down laptop. It says Shutting Down and then screen goes dark. I never see any options like Forgot password because it goes straight to shutdown. Every time.
    I don’t have another Windows PC. This is my only one. I work on Mac and have an iPad. I just wanted to start this one up again.

    I don’t have a flash drive nor do I have another pc to make one on.

    I have Microsoft 365 account on my Mac. If I contact them and give them my screen name they’ll let me reset pw on my Acer laptop running Windows 7?

    Thank you. I’ll keep trying.

  • Puraw
    Puraw ACE, Member Posts: 12,970 Trailblazer

    If you registered your E1 laptop with MS and synced all your devices yes, you can change your password online, if it was not registered the only way out is reinstalling W7 as a recovery flash drive won't work with Windows7 it uses a repair DVD.

  • Try clearing the tpm through the bios as well.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)