Repair of Acer Swift 3, it had faulty LCD screen and taking long time in Acer repair

Hi All

I purchased an Acer Swift 3 laptop from the Acer website on 4 September 2023. It was quickly delivered by sadly failed with a faulty LCD screen after two weeks. Acer support have been very helpful but the bottom line is that it has now been sitting in Acer's repair facility in the Netherlands for over six weeks. Whilst the expected repair time is 7-10 days, I understand that "The unit is currently awaiting spare parts [from] our supplier in Poland and have regrettably not received an ETA for the arrival of the part."

Has anyone had a similar problem, and if what was the outcome? Is there an email address or telephone number I can contact outside the standard technical support?

Thanks for any help as I really need that laptop back for work and studies.

[Edited the thread to add issue detail]

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Puraw

https://community.acer.com/en/discussion/695166/repair-of-acer-swift-3

Yes, there is a worldwide shortage of new laptop panels, and your screen model may be difficult to get in Europe, since this is under Acer warranty have patience and wait till you hear back from Acer Services. Here is the Acer contact link for the Netherlands: https://www.acer.com/nl-nl/support/contact-acer/service-contact

tony617

Thanks for the answer. It seems that I'm very reluctantly going to have to buy a "Black Friday" laptop, and will end up selling my Swift 3 on eBay for a fraction of what I paid for it after just 2 weeks use. Not a great good story from what I thought was a top tier multi-national computer manufacturer.

Puraw

Don't understand your problem with Acer, they don't sell laptops directly but use a retailer, if you need urgently a laptop for work or study why buying it online with the risk of bad after sales, damage/delays by shipping and uncertainty of what is inside the laptop (HW/OS configuration) also hardware/software quality control is a caveat in online sales campaigns. I always try to buy technical stuff from Brick-and-Mortar shops where I can test/compare devices before buying it. Check out the Ceintuurbaan in the Pijp area of Amsterdam just after Ferdinand Bolstraat, you will find some good PC shops with technical staff, but Rotterdam may be much better, I am from Amsterdam. 😊

tony617

I purchased the laptop from the official Acer Ireland website in early September, which gave a better price than local "brick and mortar" stores" and I assumed that it was completely reputable and gave me similar consumer rights. But the laptop developed a screen fault after just two weeks. I could accept a few weeks without it, but two months later I still don't have a working laptop and the accumulated backlog has become urgent.

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