Sound problems in games how to fix that please help me.

zuziii
zuziii Member Posts: 1 New User
edited November 2023 in Aspire Laptops

So when i play Fortnite alone without anyone in my voice chat or even party everything is normal i can hear background music, shooting, steps…, but as soon as somebody joins in my party end not just voice chat everything mutes and i can't hear game sounds and i can only hear person that i am playing with. At first i have thought it had something to do with game settings or even epic games settings, but nothing worked. Then i tried playing CSGO and same thing happened so than i was pretty sure it is problem in laptop. It seams like as soon as my laptop detects some voice chat or that somebody is in my party or something like that it mutes al of the other sounds in games. So if somebody knows how to fix that please help me. Thank you.

[Edited the thread to add issue detail]

Best Answers

  • Joe9844
    Joe9844 Member Posts: 573 Seasoned Specialist WiFi Icon
    Answer ✓

    It is AI noise cancellation.

    It's either in realtek audio console app or acer purified voice app.

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    edited November 2023 Answer ✓

    Some games & browsers have auto-mute policies in certain situations to avoid play-in-progress disruptions. Some browsers like FireFox may have a setting to disable "block autoplay with audio" in the fortnite and csgo address box that may fix the issue.

    Jack E/NJ

Answers

  • Joe9844
    Joe9844 Member Posts: 573 Seasoned Specialist WiFi Icon
    Answer ✓

    It is AI noise cancellation.

    It's either in realtek audio console app or acer purified voice app.

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    edited November 2023 Answer ✓

    Some games & browsers have auto-mute policies in certain situations to avoid play-in-progress disruptions. Some browsers like FireFox may have a setting to disable "block autoplay with audio" in the fortnite and csgo address box that may fix the issue.

    Jack E/NJ