acer predator helios neo 16 Noise coming from keyboard when turning off backlight

User2
User2 Member Posts: 4 New User
edited November 2023 in Predator Laptops

i bought acer predator helios neo 16 2 weeks ago. whenever i turn the keyboard backlight off from right side of the laptop whine like noise can be heard also when i turn eco mode same thing happens but when i turn the backlight on the noise stops what should i do ? is it a hardware issue or software?

[Edited the thread to add model name to the title]

Answers

  • JackE
    JackE ACE Posts: 45,127 Trailblazer

    Since the seller's RMA period has already expired, first try a factory reset.

    Search for and click on 'Acer Care Center' in Windows start menu to reset. If that fails to correct the issue, then see if the seller will show good will and make an RMA policy exception since it's only been two weeks. Sounds like this was an issue right from the start.

    If the seller refuses, then arrange for Acer warranty repair service using your machine's serial number id (SNID) to contact a customer service support representative.

    Jack E/NJ