Acer Extensa EX215 Hello PIN login doesn't work when "Wake on USB while lid closed" in BIOS disabled

Heydrew
Heydrew Member Posts: 1 New User
edited November 2023 in TravelMate and Extensa

My device is Acer Extensa EX215-32. Win 11 Version is 22621.2506. BIOS Version is the latest V1.23. When "Wake on USB while lid closed" in BIOS disabled (default), I close the lid, try to wake the computer (click the mouse), then open the lid, and the problem occurred. Windows Hello PIN doesn't work (0x8028008b) until the system reboot. Sometimes moving the computer with a mouse connected, it is easy to misclick the mouse while the lid closed. It does not wake up my computer, but the PIN broken when I open it. One of the mitigation measures I use now is to turn on "Wake on USB while lid closed" this feature, to make sure I can resume my work.

[Edited the thread to add model name to the title]