Acer EK221QHbi - no sound on series S monitor is not making sound?

Simon1980

Does anyone have an idea why the above monitor is not making sound?
There is sound connected to the laptop, but not connected to the Xbox Series S, unfortunately. I thought it might be muted in the monitor menu itself, but there is no sound settings menu in the OSD menu.
idea?
Unfortunately, I could only write with google translate. Thanks for the reply.

[Edited the thread to add model name to the title]

Alejandro_AC

Hi @Simon1980 My experience tells me that if the OSD does not include the volume option, it means that it does not include a speaker. It is possible that not all models include it. Does the monitor's packaging specify that it includes them?

I have not been able to find the service manual for that model to consult its specifications, What country do I buy it in?

All the best.

Laci1980

Hi @Alejandro !

https://community.acer.com/en/profile/Alejandro_AC

There is no data on the product box. According to the serial number, it has a speaker. And in Windows you can also select it as a sound source, but there is no sound. If you think about it, look at it. I enter the SNID. 317059423332.I am also attaching a picture. Sorry, I'm under a different name. A bit lame, I randomly logged in yesterday. I'm @Simon1980

Alejandro_AC

Keep in mind that your model is EK221QH bi, perhaps the "bi" makes a difference in the speaker incorporation, but I cannot confirm it.
Here is information about the model " bi" where it is not mentioned that it includes a speaker:

https://www.displayspecifications.com/es/model/da3033f5

All the best.