Thunderbolt controller problem on Predator PHN16-71

Cla80
Cla80 Member Posts: 2 New User

Hello all,

i am new on this community, and i decide to write because i am expecting a problem with my 1Month brand new Predator neo 16 PHN16-71.

The problem i found is that using a second SSD mounted on the available NVME slot, the Thunderbolt controller and usb-c ports stop working, giving in the device manager the error code 43. the system bios is version 1.13, so the last version available.

I do many attempt, and if the system works with only one ssd mounted on ( no diffedencies between slots) the thunderbolt controller works perfectly, with two ssd not.

I already tried to do a clear windows installation, and nothing change, now the choise is, use 2 ssd, or usb-c ports? I hope this problem could be fixed by a firmware update, or do you have any other attempts i can do to fix the problem?

Thanks in advance.

Answers

  • Hello! Both the NVMe SSDs and the Thunderbolt port are controlled by the PCH. What happens when you disable thunderbolt in bios?

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  • Cla80
    Cla80 Member Posts: 2 New User

    Hello,

    There is no option to disable TB from bios. i see only the wakeup options from s4.

    I do some other attempts, and the ssd don't means, the thunderbolt probably after some windows update, start doing this strange function.

    Actually i found a way to "at least" use the USB-C ports, i have disabled the Thundebolt from windows device manager, in this way i can use both 2ssd's and usb-c ports.

    I just have to test the ports to be sure they works fullspeed, but i really don't understand this problem.

  • Do you know if Windows Update provides a newer version of the BIOS?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)