Thunderbolt controller problem on Predator PHN16-71

Hello all,

i am new on this community, and i decide to write because i am expecting a problem with my 1Month brand new Predator neo 16 PHN16-71.

The problem i found is that using a second SSD mounted on the available NVME slot, the Thunderbolt controller and usb-c ports stop working, giving in the device manager the error code 43. the system bios is version 1.13, so the last version available.

I do many attempt, and if the system works with only one ssd mounted on ( no diffedencies between slots) the thunderbolt controller works perfectly, with two ssd not.

I already tried to do a clear windows installation, and nothing change, now the choise is, use 2 ssd, or usb-c ports? I hope this problem could be fixed by a firmware update, or do you have any other attempts i can do to fix the problem?

Thanks in advance.

Screenshot 2023-10-11 135717.jpg

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Commodore_1995#

Hello! Both the NVMe SSDs and the Thunderbolt port are controlled by the PCH. What happens when you disable thunderbolt in bios?

Cla80

Hello,

There is no option to disable TB from bios. i see only the wakeup options from s4.

I do some other attempts, and the ssd don't means, the thunderbolt probably after some windows update, start doing this strange function.

Actually i found a way to "at least" use the USB-C ports, i have disabled the Thundebolt from windows device manager, in this way i can use both 2ssd's and usb-c ports.