Swift SFE16-42 no option to disable usb ports charging in Bios

topwar
topwar Member Posts: 6 New User
edited October 2023 in Swift and Spin Series

Swift SFE16-42 bios version 1.08 does not have option to disable USB power when laptop is power off.

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,480 Trailblazer
    edited October 2023

    Yes, Quick Access has that option for one USB port that you can disable. Additionally you should turn off USB Selective Suspend
    https://www.elevenforum.com/t/enable-or-disable-usb-selective-suspend-in-windows-11.10251/ and also disable hibernate and Fast Startup in your Power Plan.

  • topwar
    topwar Member Posts: 6 New User

    All USBC hubs connected to the 2 USBC ports in my laptop are still receiving power from the laptop when poweroff.

    disable USB in QuickAccess and USB Selective Suspend does not help, the 2 USBC ports still power on.

  • Try disabling fast startup in the power options.

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  • topwar
    topwar Member Posts: 6 New User

    fast startup was disabled, same problem. I connect my hubs to another laptop (Lenovo) with No such problem. Please note that it's the USB C ports I'm concerned about Not the USB A ports.

    Can Acer address this issue, maybe should add this option in the BIOS.

  • Have you tried uninstalling quick access?

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  • topwar
    topwar Member Posts: 6 New User

    tried everthing you guys suggested, still NO help… USB C ports still provide power….

  • Try updating your bios to the latest version.

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  • Puraw
    Puraw ACE, Member Posts: 14,480 Trailblazer

    Did you disable hibernation as I suggested: try this command: powercfg -h off
    It may be a BIOS issue that is not fully compatible with MS new S0 Modern Standby protocol (the new Sleep Mode in Windows11).

  • topwar
    topwar Member Posts: 6 New User

    tried, still no help, another issue i noticed is under processor security , TPM is blank .

    the trusted platform module is missing, how do i install it back?

  • topwar
    topwar Member Posts: 6 New User

    USB A ports is ok, No power when laptop shutdown but USB C ports is still active.

    Bios is at the latest, version 1.08

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    I'll escalate this question to see if we can get any feedback from Acer.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.