HELP: My aspire c24 screen black and horizontal lines

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eros_wolf14
eros_wolf14 Member Posts: 3 New User
edited October 2023 in All-In-One PCs

While we are watching something it just automatically turn into that without touching it. What should I do? Do u know how? Help pls

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  • gin0beans
    gin0beans Member Posts: 3 New User
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    i have the same problem just now, it started with just a faulty line under the screen yesterday. I turned it on today and have the same thing you posted

  • Commodore_1995#
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    Hello! It would be interesting if you could provide the exact model. Example: C24-865. Does the same problem occur when connecting an external monitor to the hdmi out port?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • gin0beans
    gin0beans Member Posts: 3 New User
    edited October 2023
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    i don’t really know the exact model since this was only given to me already used at an office. I have not tried to connect an external monitor since i dont have one🙁

  • gin0beans
    gin0beans Member Posts: 3 New User
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    can you help us out @egydiocoelho, im really worried and need to fix it. i using it for college right now

  • eros_wolf14
    eros_wolf14 Member Posts: 3 New User
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    We have the same issues @gin0beans.

  • eros_wolf14
    eros_wolf14 Member Posts: 3 New User
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    I don't know the model too egy.

  • billsey
    billsey ACE Posts: 31,962 Trailblazer
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    Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Commodore_1995#
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    You can try connecting a TV too.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)